At Kewen School of Music (“we”, “our”, or “us”), your privacy is important to us. This privacy policy outlines how we collect, use, store, and protect your personal information when you use our website (the “Site”) and related services, in compliance with the UK General Data Protection Regulation (UK GDPR).
1. What Information We Collect
We may collect the following types of Personally Identifiable Information (PII) from visitors and customers who use our services:
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Full name
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Email address
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Phone number
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Home or billing address
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Date of birth (where applicable)
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Payment details (handled securely by Stripe or PayPal)
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IP address and browser information
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Lesson and booking history
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Communications and support queries
We do not knowingly collect data from children under the age of 13 without parental consent.
2. How We Use Your Information
We use your personal data to:
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Process bookings and payments
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Manage lesson schedules and reminders
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Provide customer support and respond to enquiries
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Send email confirmations, updates, or marketing emails (with consent)
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Improve the website and services
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Comply with legal obligations
You will only receive marketing communications from us if you have given clear consent, and you can opt out at any time.
3. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases for collecting and processing your data:
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Consent – when you opt in to marketing or specific services
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Contract – when data is necessary for fulfilling a booking or service
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Legal obligation – for complying with UK law (e.g., accounting)
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Legitimate interest – for necessary business operations (e.g., security, analytics)
4. How We Store and Protect Your Information
We store personal information securely using industry-standard measures. Only authorised staff with password-protected access can view your data. Payment data is processed via encrypted third-party gateways (Stripe and PayPal), and is not stored on our servers.
We retain personal data only as long as necessary for the purposes outlined or to meet legal obligations.
5. Cookies
Our website uses cookies to:
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Improve user experience
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Store user preferences
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Enable functionality such as booking login and session security
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Track usage analytics (anonymously)
You can control or delete cookies via your browser settings. Blocking all cookies may affect site functionality.
6. Sharing Your Information
We will never sell your data. We may share your information only with:
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Payment processors (e.g., Stripe, PayPal)
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Our email and website providers (e.g., MailerLite, WordPress)
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Tutors employed or contracted by Kewen School of Music (for scheduling and lesson delivery)
All third parties are required to handle your data securely and lawfully.
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion (“right to be forgotten”)
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Object to or restrict data processing
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Withdraw consent at any time
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Lodge a complaint with the ICO (www.ico.org.uk)
To exercise any of these rights, email us at: info@kewenschoolofmusic.co.uk
8. Data Retention
We retain your information only as long as necessary for providing services and for legal/accounting purposes. Data related to accounts, bookings, or billing may be retained for up to 6 years.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. If the changes materially affect your rights, we will notify you by email where possible.
10. Contact Us
If you have any questions or requests about your data, please contact:
Callum Kewen
Kewen School of Music
📧 info@kewenschoolofmusic.co.uk
📞 07901 935300
📍 Blyth, Northumberland (full address available on request)
11. External Links
Our site may contain links to other websites. We are not responsible for the content or privacy policies of third-party sites. We recommend reviewing their policies before submitting any personal data.